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Privacy Policy

Our privacy policy is a notice on the processing of personal data. Your privacy is extremely important to us and we recommend you read this notice carefully. The goal of this notice is to inform you in a complete and transparent manner about the personal data processing we will carry out of the personal data you provide to us or is collected in the context of the interactions you will have with us, including but not limited to your interactions on our website (will be referred to as “Our Website” hereinafter), other websites associated or referring to our brand Neco or Neco Studio, interacting with our social media and social networks, email, offline at direct selling stores or otherwise. If you are providing personal data on behalf of someone other than yourself, you must ensure in advance that the interested party has read and understood this notice.


We currently use to host our website and as such their privacy policies agreement also applies on your use of Our Website.


If you use any 3rd party to make payments for purchase on Our website or elsewhere, you are also required to read their individual privacy policy.


Section 1 | What Personal Data we process


Companies collect different categories of personal data according to their requirements and purpose which is processes them. Below, we are specifying which category of personal data are collected and processed by our team or associated data controllers (will be referred to as “Personal Data” collectively hereinafter)


Biographical data: name, surname, date of birth, gender


Contact data: address of residence (complete or as required for mailing purposes), domicile, email, address, telephone number.


Sales data: shipping and billing addresses, method of delivery and payment, payment details provided directly to us such as name of account/card holder and other necessary details to process such payments, information provided to requested from customer care.


Tracking of newsletters and actions data: information regarding the signing up for or opening of newsletters, adverts and links.


Purchase data: details of purchased products such as size, price, discounts, model number, collections, spending levels, abandoned carts, etc.


You are entitled to, at any time withdraw your consent to the subject of profiling by writing to if you wish to have the personal information you have provided to us deleted, you can also do so by sending a request via the same email address. Please note that the deletion of certain personal information may take time to enforce and lead to cancellation of your registration with the website and your access to certain features on our website.


Section 2 | For what purpose do we process your Personal Data


Neco studio is the company that designs and promotes the brand’s products “neco studio” or “neco”. It is the company maintaining the contract with you if you decide to purchase the products through Our Website or other websites controlled by neco studio or through other methods provided directly by neco studio. Neco studio will process your Personal Data for the following purposes.


  1. Sales activities and other requests/responses made by customers


If you purchase Neco Studio products through the e-commerce service on Our Website, neco studio will process your biographical data, contact data, sales data and purchase data to conclude the sale, as well as for all activities strictly connected and related to it, such as delivery or other administrative and accounting obligations. This data will be requested also in case of purchase performed without registration, in which case the Personal Data will be stored exclusively for the time necessary to complete the purchase activity. Neco studio may need to process your biographical and contact data to respond to any further requests that may arise through our website, customer care, telephone, dm or chat, such as request for information, assistance or to be notified on delivery or particular products becoming available again.


b) Marketing


Neco studio will process the biographical data, contact data and purchase data for marketing purposes, i.e for advertising on social networks, sending advertising or direct sales material, carrying out market research, commercial communication with automated contact methods (email, newsletters, sms, online messaging platforms, etc.) as well as traditional contact methods (mail), regarding the products and services under the brand “Neco Studio” or “neco”.


c) Registration on Our Website and use of the services offered


Neco Studio will process your Personal Data in order to allow you to register on Our Website and use the services offered. Your data will be stored until you request to delete your profile.


d) Customer satisfaction


Neco Studio may use your Contact Data to measure the level of customer satisfaction with the products and services provided through, but not limited to online post-sales surveys, customer satisfaction survey, etc. Your provided contact data will be used by Neco Studio to re-contact you in case you respond negatively to the survey because it is important for the company to improve its relationship with you. In the latter case, the data will be kept for as long as necessary to obtain feedback. Please note that the communications made for this purpose will not carry any advertising content, or direct sales nor will it be used for market research or other commercial communication.


e) Other administrative/accounting activities


Neco Studio may also process your Personal Data for administrative, accounting and internal statistical analysis for business planning purposes.


Section 3 | What happens if you do not provide Personal Data


Collection of some Personal Data that we will indicate to you from time to time during the registration process are necessary for the completion of the purchase contract and for administrative and accounting purposes. Without the provision of such data we will be unable to engage with you directly for any purpose including the sale of products and services. Wherever it not expressly indicated as mandatory, the provision of personal data is optional and there will be no consequences if you do not provide them unless it creates an impossibility to act as described (such as the impossibility to carry out marketing activities).


Section 4 | How long will we process Personal Data


The Personal Data provided by you or collected by us are processed and stored within automated tools and in some cases may be stored on physical paperback. The personal data  will be stored for the time necessary to achieve the purposes for which they were collected. Below are rules that will apply.


Data collected to enter into and perform contracts, including payments will be kept up to the conclusion of administrative and accounting obligations. The billing data may be kept longer.


Data related to requests will be stored until the request is satisfied.


Data collected and processed for survey of customer satisfaction will be retained if further feedback is required from you.


Data collected/provided by your consent for marketing purposes will be stored for the period until you revoke your consent to be contacted. Consent may be considered through interaction such as making a purchase, opening an email sent, participation in a survey, contest or event, interaction with customer care, access to “my accounts” section, Direct Messaging us on social networks or through physical entries made, etc. At any point it is possible for you to revoke your consent by contacting us through email.


With particular reference to the judicial protection of your rights or in case of requests from the authority, the data processed will be stored for the time necessary to process the request or to protect the right.


Section 5 | Where Personal Data may be transferred


Personal Data provided by you may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that Neco Studio keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.


Section 6 | Who will process Personal Data


Personal Data will be processed by employees and collaborators of Neco studio and Data controller. Employees and collaborators of the Data Processors designated by the Data Controllers, include the companies managing the online store and those designated to be entitled to view, modify and update the Personal Data entered in the CRM systems through which the Data Controllers carry out the processing activities for marketing and profiling purposes, as well as the companies managing the storage of the Personal Data of the Data Controllers based on agreements or local regulations.


Section 7 | Sharing your Personal Data


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use to power our online store. We also use Google Analytics to help us understand how our customers use the Site. Only necessary biographical data related to activities such as delivery of products or marketing or other contactual, administrative or accounting obligation will be shared to entities executing such activity on our behalf. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Section 8 | Changes to this agreement


We may update this privacy policy at any time in order to reflect changes in our practices or for other operational, legal or regulatory reasons without any prior notice.


Section 9 | Compliance and law enforcement cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Neco studio or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. may also provide your Personal Information to various tax authorities upon any demand or request from them.

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