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Terms & Conditions

The present general terms and conditions of sale (referred to herein as “T&C”) are applicable to any online sale of products produced or sold by Neco Studio (referred to herein as “Products”) through the official e-commerce website (referred to herein as “Website”). Neco Studio is an independent art and design studio registered as a sole proprietorship under the Central Goods and Services Tax Act, 2017 act with it’s registered office at C-2 / 2178, Vasant Kunj, New Delhi, India and with GSTIN 07CAZPK2224H1ZG (referred to herein as “Neco” or “Neco Studio”)


The online sale of Products on our Website is executed according to the terms and conditions set forth by these T&C and in compliance with laws and regulation of India.


Section 1 | Neco’s commercial policy


1.1 Neco Studio offers for sale the Products available on the Website and carries out its online sales activity exclusively with respect to customers who purchase the Products through the Website, as final "consumers", i.e. any natural person who is acting for personal purposes and which do not fall within the scope of his or her commercial, industrial, artisanal, liberal or agricultural activity, thus excluding any reseller or any intermediary acting in the name of and on behalf of resellers (referred to herein as the "Customers", and each one of them as a "Customer").


1.2 It is agreed that only Customers who have reached the age of majority and who have the full legal capacity to commit themselves under the terms of these General Conditions may access the online sales service offered by Neco Studio on our Website. Consequently, any person who does not have the characteristics of the Customer, as defined in the previous paragraph 1.1, nor the conditions referred to in this paragraph, is invited to refrain from placing any order on our Website.


1.3 The online sales service offered by Neco Studio on our Website regarding delivery, is only available for locations in India, being understood that a Customer residing outside of India are free to purchase on our Website asking for delivery only where provided and available.


1.4 With regard to its commercial policy, Neco Studio reserves the right not to process: 

  1. any order placed by any person who does not comply with the criteria referred to in paragraphs 1.1, 1.2 and 1.3 above 

  2. in any event, orders that do not comply with its commercial policy and/or that do not comply with the terms and conditions of these T&C 

  3. any abnormal request from a Customer in terms of the quantity of Products ordered (in this respect, by way of example, any order exceeding a quantity of 4 (four) pieces for the same Product per order may be considered abnormal)

  4. in the event of activity reported or suspected to be fraudulent, illegal or unauthorised, including in the event of suspicion of purchases made for commercial and non-personal purposes.


1.5 Consequently, the present T&C exclusively govern any online sales of Products by Neco Studio to a Customer through our Website.


1.6 The T&C do not govern the provision of services or the sale of products by third parties other than Neco, who may be present on the Website through links, banners or other hypertext links. Before placing any order and purchasing products and services of any kind offered by said third parties, Customers are advised to carefully check the general terms and conditions of sale of said products and services, since Neco Studio hereby declares that it is in no way responsible for the provision of services and/or the sale of products by said third parties and/or, in general, for the conclusion of online sales between users of our Website and said third parties.


1.7 Before placing any order for Products on our Website, the Customer will be asked to unconditionally accept, in particular (i) these T&C, (ii) the Terms and condition of Use of the Website (herein "T&C of Use"), (iii) the Seller's privacy and personal data protection policy and cookies policies (hereinafter "Privacy Policy & Cookies Policy"), as well as (iv) the information note on the right of withdrawal and return. All these documents are available and can be consulted by the Customer through the links dedicated to this purpose available on the Website. The Customer is therefore invited to read these documents carefully before placing an order. In the absence of agreement and acceptance of any provision referred to in these documents, the Customer will not be authorised to place an order on the Website and is therefore invited to refrain from doing so.


Section 2 | How to enter into the agreement with Neco Studio


2.1 In order to complete a Contract with Neco Studio, the Customer must follow the instructions, which will be indicated online in the various stages leading up to the conclusion of the Contract, including: 

  1. selecting and including the desired Products in the shopping cart

  2. filling in the order form provided for this purpose with the personal data required for the processing of the order (name, address, e-mail, telephone number, delivery/billing address)

  3. selecting the delivery method in the shop 

  4. selecting the means of payment among those available.


2.2 Before placing the order, the Customer will be able to view a summary containing the following information: 

  1. essential information and price of each Product selected

  2. total price of the order (including applicable taxes and charges)

  3. means of payment selected

  4. delivery method chosen

  5. transport costs if applicable (including any additional costs that the Customer is required to incur for having opted for a specific method of shipment and delivery different and/or faster than that defined by Neco Studio as “standard")

  6. the personal data provided for the purpose of processing the order. 


The Customer may thus, before confirming the dispatch of his order and proceeding to payment, review his selection, check that his order corresponds to his purchasing intentions, modify it if necessary and/or correct any errors concerning his personal data required for the proper processing of the order by us.


2.3 The placement of the order by the Customer constitutes a binding offer to purchase the Products selected from Neco, subject to these T&C, as well as an obligation for the Customer to pay the price of the Products ordered.


2.4 Once an order is placed, it will be registered into Neco's database for the time necessary to process it, in accordance with the applicable laws and the Privacy Policy. Neco Studio will acknowledge receipt of the order by e-mail, it being understood that any order placed by the Customer is subject to Neco Studio's acceptance in all cases. Neco Studio's e-mail acknowledging receipt of any order from the Customer does not therefore signify acceptance of the order. In fact, Neco Studio reserves the right, after verification, not to accept all or part of the order, without any liability on its part. By way of example and not exhaustively, an order may not be accepted, in whole or in part, by Neco Studio 

  1. in the cases referred to in paragraph 1.4 above

  2. if a selected Product is no longer available

  3. if the payment has not been authorised

  4. if the personal data provided by the Customer and required for the processing of the order are found to be invalid

  5. if the Customer fails to fulfil their obligations arising from a previous contract with Neco Studio.


In the event that an order is not accepted, Neco will inform the Customer by e-mail and, if applicable, will refund any corresponding amounts already paid.


2.5 The Contract between the Customer and Neco Studio shall be deemed to have been concluded upon receipt by the Customer of Neco Studio’s confirmation e-mail of the delivery of the order thus accepted (herein "Order Confirmation"). The Order Confirmation will be sent to the Customer at the e-mail address given in the order. In the event of unavailability of one or more Products ordered, Neco Studio will contact the Customer to inform them and the order will then be partially cancelled and the price to be paid will only be equivalent to the amount of the Products available. Neco Studio will refund, in the case may be, any amounts already paid, corresponding to the prices of the unavailable Products.


2.6 The Order Confirmation will contain the order number, the essential information of the Products purchased, as well as the price to be paid and the delivery method chosen and the delivery address, if applicable. Once registered, the Customer may at any time access his/her orders by consulting the " Order Details" tab directly available on the Website.


Section 3 | Product description and Price


3.1 Neco Studio represents that the Products sold through the Website are original products.


3.2 On the Website, Neco Studio does not offer for sale second-hand products, defective products and/or in any case products of lower quality than the standards applicable to similar products offered on the market.


3.3 The essential information and features of the Products are available on the Website by consulting the relative "Product details". The pictures of the Products on the Website cannot be considered contractual, as they may differ from reality, for example, the colour, fabric, textures may differ from those of the real Products, for reasons not attributable to the Seller, which may be due, among others, to the Internet browser and/or the characteristics of the devices used by the Customer. Hand Made items may also differ from piece to piece, due to the unique nature of their production. The Customer must therefore make his choice on the basis of the Product Sheet only and Neco Studio hereby expressly declines any liability in this respect.


3.4 The prices of the Products are indicated on the Website. The prices are indicated in INR (₹), it being understood that the GST or any other applicable tax are considered included in the price displayed. Only the delivery costs, if any, shall be added to the price of the Products ordered and communicated to the Customer during the order summary before the validation by the latter.


3.5 Neco Studio reserves the right to change the prices of the Products at any time and without notice, it being understood that any change will not apply to orders which have been already confirmed by an Order Confirmation and which are still being processed at the date of the price update.


Section 4 | Payments


4.1 The Customer undertakes to pay the price of the Products as well as any shipping and delivery costs, if any, related to the Order Confirmation, as referred to in paragraph 3.4 above, being specified that the payment will be done in favour of Neco Studio as identified in introduction. It is understood that Neco Studio will not charge any additional costs to the Customer, unless specifically indicated in the summary and in the Order Confirmation.


4.2 The Customer will pay according to the means of payment that they will have chosen at the time of the relevant order placement among those that Neco Studio makes available on the Website.


4.3 In case of payment by credit card, the financial information (e.g. credit/debit card number or expiry date) will be transmitted, by means of an encrypted protocol, to the third-party organisations providing the services related to remote electronic payment, without any third-party being able to access it. Furthermore, this information will never be used by Neco Studio other than to carry out the procedures relating to the processing of the order and to make the corresponding refunds in the event of possible returns of Products, or in the event that it is necessary to prevent or report to the competent authorities any fraudulent activity on the Website. In any case, all personal data provided by the Customer will be processed by Neco in accordance with the applicable legislation on the matter and subject to the provisions set out under the "Privacy Policy" section available on our Website.

4.4 Should the payment be refused for any reasons, the order will be cancelled and the Contract will be automatically terminated, without any liability on the part of Neco Studio for this. Neco Studio will inform the Customer by e-mail.


4.6 Any charges applied by the credit card issuer, bank or other payment institution, related to the processing of the payment of the order, shall be borne exclusively by the Customer.


4.7 Once the payment has been made, upon prior acceptance by the Customer, Neco Studio will issue an electronic receipt containing the information that the Customer have entered at the time of his order for this purpose.


Section 5 | Shipment and delivery of the products


5.1 Neco Studio uses a standard delivery method with a third party shipping logistic company and the customer will be notified of the shipping and tracking details upon shipment.


5.2 Standard shipment is valid only within India at the moment of this T&C and will be made in accordance to the deadline agreed during the Order Confirmation, subject to payment of the price. Unless specified, Neco studio may required up to 3 (three) working days to approve the order request and up to another 15 (fifteen) working days for shipment of order, depending on the nature of the Products ordered. It is specified that the time indicated is given for information purposes only.


5.3 As delivery is carried out by carriers, any delivery costs are not included in the price but are indicated separately in the summary available to the Customer before validating the order and will be charged to the Customer, except in the case of a promotion put in place by Neco, at its own discretion and duly communicated on the Website.


5.4 The Customer will receive details of the shipment and delivery by the carrier by e-mail to the address given in the order form. To the extent permitted by applicable law, Neco Sudio assumes no liability for damages resulting from specific agreements between the Customer and the carrier.


5.5 Upon delivery, the Customer is invited to check that the package delivered is intact and undamaged in any way whatsoever and that it corresponds to what is indicated on the delivery note. The Customer is also invited to check that the Products comply with the features of the Products ordered (model, size, colour, quantity). Any damage and/or error must be reported to the carrier on the delivery note, before signing it, and to Neco Studio as soon as possible after delivery, otherwise Neco Studio reserves the right not to follow up on any subsequent claims, except for those concerning defects of conformity provided for by law, as referred to in the relevant Section.


5.6 Ownership of the Products and the risk of loss, damage and destruction of the Products shall pass to the Customer upon delivery to the agreed address.


Section 6 | Customer care


6.1 Customer Care may be reached through the official email, official watsapp, official phone number or direct messaging our social media handle. Incase attempts to reach Neco Studio is carried out by any other means, it will not be considered as a valid request or correspondence.


6.2 Upon submission of a request, the Customer shall be informed by e-mail to the e-mail address provided by the Customer on the acceptance of said request. If the Customer does not receive the above-mentioned confirmation e-mail, it is the Customer's responsibility to report the problem to Neco's Customer Care and to request that a new e-mail be sent to them. Neco Studio shall not be liable in the event that the confirmation e-mail is not received at the e-mail address indicated by the Customer (for whatever reason) or, in general, in the event that the Customer does not promptly inform Neco Studio of the failure to receive the confirmation e-mail. For all matters not specified in this paragraph 6.2, the provisions set out in these General T&C and, in general, on the Website apply to the process of the order, as well as to its subsequent phases.


Section 7 | Right to return


7.1 The Customer has a period of 30 (thirty) days to exercise his or her right to return an order with an express reason. This period runs from the date of delivery of the Products to the address agreed by the Customer. If the order is for several Products delivered separately, the period shall run from the date of receipt of the last package received, which is the subject of the Order Confirmation.


7.2 The right of returning an order does not apply to purchases of 

  1. Products made at the request of the Customer or clearly personalised, the manufacture of which requires special adaptations to meet very precise technical and aesthetic requirements (e.g. tailor-made garments, special order, custom orders, alterations, etc.) 

  2. Products which have been opened and cannot be returned for reasons of hygiene or health protection.

  3. Products purchased on sale or during any promotions run by Neco Studio.


7.3 Neco Studio will accept the exercise of the right of return by the Customer, subject to compliance with the following conditions: 

  1. the returned Products must not have been used, worn, washed and/or altered in any way

  2. the identification label must still be attached to the Products, as it was affixed

  3. the Products must be returned in their original, undamaged packaging.


7.4 Subject to compliance with the conditions set out in paragraphs 7.2 and 7.3 above, the Customer shall return the Products purchased within 30 (thirty) days from the date on which the Customer received the Products concerned


7.5 All return costs shall be borne by the customer on their own discretion.


7.6 In the event of returns, the Customer will be reimbursed for all payments made, with the exception of additional costs in the event that the Customer has expressly chosen a delivery method other than the standard one offered by the Seller. The costs incurred by the Customer, if any, will remain at their expense.


7.7 Refunds will be made using the same means of payment as that used by the Customer for the initial transaction, unless otherwise specified by Neco Studio. Refunds will be made within 15 (fifteen) days of receipt of the Products and may be suspended until Neco Studio has received the Products.


7.8 It is understood that the Customer will be contacted by Neco Studio if the right of return cannot be accepted due to non-compliance with the conditions set out in this Article. In this case, the Products will be returned to the Customer and the delivery costs will be at the Customer’s expense. If the Customer refuses this delivery, Neco Studio reserves the right to keep the Products and the amount corresponding to the purchase price, as well as the amount relating to the delivery costs.


Section 8 | Exchange


8.1 In addition to the right of return, Neco Studio offers the Customer the right to exchange the Products, with the exception of those made to measure or personalized and/or of those Products marked as "Final Sales", if any, according to local laws, under the conditions set forth under this article.


8.2 The Customer may exchange the purchased Product(s) within seven (7) days following the date of receipt of the Products. To this end, the Customer must contact Neco Studio’s Customer Care to agree on the return of the Products concerned by the exchange. The Customer may return the Products concerned according to the terms and conditions set forth under Article 7 above.


8.3 Any new delivery can only take place once the Seller has received the returned Products.


8.4 The conditions of acceptance of any exchange remain the same as those referred to for the acceptance of returns within the framework of the exercise of the right of return referred to in the previous Section 7, in particular Products returned incomplete, damaged, deteriorated, soiled or in any other condition which would reasonably suggest that they have been used or worn, shall not be exchangeable.


8.5 The exchange of Products shall have as a consequence the termination of the Contract and the payment of the new sale shall be made by offsetting the amount of the initial sale.


8.6 Within the framework of the commercial exchange policy proposed under this Section, Neco Studio reserves the right to refuse an exchange beyond one (1) request for the same Product by the Customer.


Section 9 | Exclusion of warranty and limitations of responsibility


9.1 These T&C set out all the obligations and responsibilities of Neco Studio in relation to the online sale of Products via the Website. In particular, Neco Studio does not warrant that the Products are suitable for any particular use intended by the Customer, unless such use has been made known to Neco Studio at the time of the conclusion of the Contract.


9.2 To the maximum extent permitted by the law, the Website, its content and services are provided free of charge on an 'as is' basis and subject to availability. Neco Studio provides no warranties with respect to the Website, its content or services, including, but not limited to, any warranties of continuity and of absence of disruptions or functioning errors, of protection against harmful programs (such as viruses, bugs, malware etc.) and of adequacy for a particular purpose, and on the opposite Neco Studio expressly excludes any of the said warranties. As the services are offered free of charge, Neco Studio is committed to ensure that information made available through the Website is accurate and up to date. However, Neco Studio can in no case guarantee the accuracy of such information or that such information is free of errors or omissions, and Neco Studio expressly excludes any warranty or liability to that effect. Neco Studio reserves the right to update and/or modify the content of the Website at any time without prior notice and without incurring any responsibility, as fully set forth in Section 11 below.


Section 10 | Miscellaneous


10.1 Each provision of these T&C shall be considered separately and independently of the others. If any provision of these General T&C is held to be void, invalid or unenforceable for any reason, this shall not affect the validity and enforceability of the remaining provisions hereof.


10.2 If Neco does not require performance of any provision of these T&C at any time, this shall not be construed as a waiver of the right to invoke that provision at a later date.


10.3 Any event of force majeure within the meaning of the applicable laws shall result in the suspension of the obligations contained in these T&C that are affected by the event of force majeure, and the party affected by the event of force majeure shall not be held liable for its inability to perform such obligations. It is obliged to inform the other party of such an event within 7 (seven) days of its occurrence.


10.4 All information regarding the processing of personal data is available in the Privacy Policy available on the Website.


Section 11 | Amendment and Updates


The T&C are accepted by the Customer in the version published at the time of the conclusion of the Contract, also in the guarantees included therein. Neco Studio reserves the right to amend the T&C from time to time, as well as to take into account changes in regulations. The updated version of the T&C shall be effective from the date of its publication on the Website and the Customer shall comply with it and with all subsequent amendments and additions. Accordingly, it is the responsibility of the Customer to constantly monitor the Website and to be aware of any changes or additions to these T&C, as well as any changes or additions to any other provision of the Website governing the relationship between the Customer and Neco Studio in any way. Any amendment and/or addition to the T&C, any other provision on the Site governing the relationship between the Customer and the Seller, shall not apply to any order already accepted by the Seller.


Released May 2023

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